All current Peaknet customer agreements, regulatory disclosures and consumer-protection documents. We comply with the Telecommunications Consumer Protections (TCP) Code, ACMA determinations, the Privacy Act 1988, and the Australian Consumer Law.
Unresolved complaint?
You can contact the Telecommunications Industry Ombudsman (TIO) for free, independent dispute resolution: 1800 062 058 or tio.com.au.
Plain-language summary of our NBN broadband plans — pricing, speeds, minimum cost, contract terms, support and how to make a complaint. Required under TCP Code §3.2.
ACMA-standard fact sheet for our NBN services. Speeds, prices, included data, contract length in the regulator-mandated short-form format.
Our Standard Form of Agreement for residential customers — service inclusions, billing, cancellation, your obligations and ours.
How Peaknet collects, uses, stores and shares your personal information. Required under the Privacy Act 1988.
If you pay by bank direct debit (BECS), this agreement governs how Peaknet (via Stripe) debits your account. Required under APCA BECS Procedures.
How our service must be used, what's prohibited, and what happens if the policy is breached. Part of your service agreement.
How to make a complaint, what we do with it, and how to escalate to the Telecommunications Industry Ombudsman (TIO). TCP Code §8 compliant.
Help available if you're having trouble paying your bill — payment plans, deferrals, free counselling. Required under TCP Code §6.
Confidential support for customers experiencing family violence — account safety, payment relief, specialist services. ACMA Family Violence Standard 2024 compliant.
Peak Net Pty Ltd · ABN 74 689 274 566 · Greenway ACT 2900 · 1300 606 766