1. Service Description
Peak Net Pty Ltd is a broadband data service provider that delivers internet access via the National Broadband Network (NBN), supporting multiple access technologies including Fibre to the Premises (FTTP), Hybrid Fibre Coaxial (HFC), Fibre to the Building (FTTB), Fibre to the Curb (FTTC), Fibre to the Node (FTTN), and Fixed Wireless (FW).
Key Service Features: High-speed NBN internet connectivity across multiple technology types — Transparent retail pricing with 10% margin over wholesale NBN costs — Support available for all standard NBN connection types.
2. Pricing Information
2.1 Service Plans
All prices include GST. Wholesale costs are sourced from NBN Co (September 2025 rates).
| Plan Name | Speed Tier | Monthly Fee | Setup | Min. Cost | Data |
|---|---|---|---|---|---|
| Starter 25 | 25/5–10 Mbps | $59.99 | $0.00 | $59.99 | Unlimited |
| Basic 50 | 50/20 Mbps | $79.99 | $0.00 | $79.99 | Unlimited |
| Standard 100 | 100/20 Mbps | $89.99 | $0.00 | $89.99 | Unlimited |
| Fast 500 | 500/50 Mbps | $89.99* | $0.00 | $89.99 | Unlimited |
| Ultra 250 | 250/100 Mbps | $94.99 | $0.00 | $94.99 | Unlimited |
| Gigabit 1000 | 1000/400 Mbps | $144.99 | $0.00 | $144.99 | Unlimited |
* The 500/50 Mbps plan is available on FTTP and HFC only and shares the same retail price as the Standard 100 plan.
2.2 Optional Add-ons & Equipment
| Item | Cost | Details |
|---|---|---|
| Modem (Purchase) | Not currently offered | — |
| Modem (Rental/Monthly) | Not currently offered | — |
| Non-standard Installation | $300.00 | Applies where work beyond standard NBN installation is required |
Notes:
Minimum cost = Monthly Fee + Setup Costs (no setup fee currently applicable). All prices include 10% GST. Speed tiers reflect maximum potential speeds; actual speeds may vary based on network congestion, technology type, and in-home equipment. No voice/phone service is included in these plans.
3. Contract & Commitment Terms
3.1 Minimum Contract Duration
- Month-to-month (no lock-in contract)
3.2 Early Cancellation Fees
- No early termination charges apply for month-to-month services
- Modem payment obligations: Any purchased modem must be paid in full; rented modems must be returned within 25 days of cancellation
4. Payment Information
4.1 Payment Methods
- Direct Debit and Credit Card
- Monthly fees charged: In advance
4.2 Late Payment Policy
- Late payment fee: $5.00 (if overdue by 9 days)
- Payment arrangements available at: members.peaknet.com.au
4.3 Financial Hardship
- Hardship policy available: Yes — see Financial Hardship Policy
- Contact: info@peaknet.com.au
5. Service Availability & Qualification
5.1 Service Coverage
- Service available in: All areas serviced by the National Broadband Network (NBN) across Australia
- Registered office locality: Greenway ACT 2900
- Subject to address qualification check: Yes — availability depends on NBN infrastructure at the service address
- Technologies offered: FTTP, HFC, FTTB, FTTC, FTTN, Fixed Wireless
5.2 Availability Determination
- Preliminary qualification checks performed upfront: Yes — customers should confirm NBN availability and technology type at their address via nbn.com.au or through Peak Net before signing up
- Further qualification may be required: Yes, in some cases NBN Co may require additional checks
- If service cannot be provided: Peak Net will notify the customer and, where possible, suggest alternative options; no charges will apply for services that cannot be delivered
6. Installation & Technical Setup
6.1 Installation Options
- Self-installed or professional installation (depending on technology and property requirements)
- Standard installation: Included at no charge
- Non-standard installation charges: $300.00 (where applicable)
6.2 Requirements
- Property owner permission required: Yes, where physical installation work is needed
- Age requirement for installation attendance: 18+ (or authorised adult must be present)
- Required equipment: Compatible modem/router; NBN connection box (supplied by NBN Co for applicable technologies)
6.3 Hardware & Equipment
Modem Options:
- Provided Modem: Not currently offered
- Bring Your Own (BYO): Compatible modem/router required
- Limited support available: Yes (support limited to Peak Net network; in-home equipment is customer responsibility)
- Compatibility guarantee: No — customers are responsible for verifying modem compatibility
- Maximum speed support: Check with modem manufacturer for rated speed capabilities
Connection Equipment:
- NBN connection box: Supplied and owned by NBN Co where applicable (FTTP, HFC, FTTC)
- Fixed Wireless: External antenna supplied by NBN Co; installation performed by NBN Co technician
- Return requirements: NBN Co equipment (connection box, antenna) must be returned to NBN Co if service is disconnected
- Non-return fee: $300.00 charged by NBN Co for unreturned equipment
7. Service Relocation & Moving
7.1 Relocation Policy
- Relocation within NBN service areas: Available subject to address qualification at the new address
- Same plan guarantee: Not guaranteed — plan availability depends on NBN technology at the new address
- Relocation charges: No relocation fee
8. Plan Changes & Modifications
8.1 Change Policy
- Peak Net may modify plans with written notice to customers
- Neutral or beneficial changes (e.g., speed upgrades, price reductions): May be implemented with short or immediate notice
- Detrimental changes (e.g., price increases, reduced inclusions): Minimum 30 days written notice provided
- Changes may include: Pricing, speed inclusions, data allowances, or service terms
9. Warranty & Support
9.1 Equipment Warranty
- Modem warranty: Manufacturer's warranty applies — refer to documentation included with equipment
- NBN Co equipment: Maintained and warranted by NBN Co
- Non-return equipment fees: As specified by NBN Co for unreturned connection boxes and antennas
9.2 Technical Support
- Support availability: 24/7
- Phone: 1300 606 766
- Online support: peaknet.com.au/support
- Email: support@peaknet.com.au
9.3 Known Limitations
- Actual speeds may be less than the advertised speed tier due to NBN network congestion, distance from node (FTTN/FTTC), in-home wiring quality, and connected device capabilities
- Fixed Wireless speeds may be affected by weather, terrain, and the number of users sharing a tower
- 500/50 Mbps plan is restricted to FTTP and HFC infrastructure only
- 250/100 Mbps and 1000/400 Mbps plans are restricted to FTTP infrastructure only
10. Complaints & Dispute Resolution
10.1 Complaint Handling
- Peak Net is committed to resolving complaints promptly and fairly
- Complaints process: Contact Peak Net directly in the first instance (see contact details below)
- Full complaints policy available at: peaknet.com.au/enquiries
10.2 Contact for Complaints
- Phone: 1300 606 766
- Email: complaints@peaknet.com.au
- Online form: peaknet.com.au/enquiries
- Postal address: Peak Net Pty Ltd, Greenway ACT 2900
10.3 External Dispute Resolution
Telecommunications Industry Ombudsman (TIO)
- Phone: 1800 062 058
- Website: tio.com.au
- When to contact: If your complaint remains unresolved after 30 days of lodging with Peak Net, or if you are dissatisfied with Peak Net's proposed resolution
11. Consumer Information & Education
11.1 Broadband Education Resources
- NBN technology information: nbn.com.au
- Address checker: nbn.com.au/residential/getting-connected
- Industry standards: commsalliance.com.au
- Speed testing tools: speedtest.net / fast.com
- ACMA consumer information: acma.gov.au
- FAQ: peaknet.com.au/support
12. Company Information
12.1 Contact Details
- Website: peaknet.com.au
- Support: peaknet.com.au/support
- Sales: info@peaknet.com.au
- Complaints: complaints@peaknet.com.au
12.2 Legal Information
| Legal Name | Peak Net Pty Ltd |
| ABN | 74 689 274 566 |
| ACN | 689 274 566 |
| Address | Greenway ACT 2900 |
| Phone | 1300 606 766 |
| Website | peaknet.com.au |
| Regulator | Australian Securities & Investments Commission (ASIC) |
| Registration Date | 21 July 2025 |
13. Key Compliance Notes
- ACMA Consumer Guarantees compliance
- TIO access information provided (TIO contact details included above)
- NBN Co equipment terms referenced
- Privacy Policy: peaknet.com.au/privacy
- Terms & Conditions: peaknet.com.au/terms
- Financial Hardship Policy: peaknet.com.au/financial-hardship
- Complaint handling process: peaknet.com.au/enquiries
Document Control
| Document Version | v1.1 |
| Last Updated | 19 May 2026 (pricing refresh from v1.0 of 7 May 2026) |
| Next Review | 21 July 2026 |
| Created By | Peak Net Pty Ltd |
| Approved By | Managing Director, Peak Net Pty Ltd |
This document is based on NBN wholesale pricing effective September 2025. Prices and plan availability are subject to change. Customers should confirm current pricing and availability directly with Peak Net prior to signing up.