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Privacy Policy

Last Updated: January 2026

1. Introduction

Peak Net Pty Ltd ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our website and customer portal.

We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our services, you consent to the data practices described in this policy.

2. Information We Collect

We may collect personal information that is necessary for us to provide our telecommunications services to you. This includes:

  • Personal Details: Name, date of birth, and contact information (address, email, phone number).
  • Identity Documents:Driver's licence or passport numbers for identity verification purposes (as required by law for NBN services).
  • Billing Information: Credit card details, bank account numbers, and payment history. Note that full credit card numbers are tokenised and stored securely by our payment processor (Stripe), not on our own servers.
  • Service Usage Data: Information about your internet usage, data consumption, and technical logs required for service assurance.

3. How We Use Your Information

We use the information we collect to:

Service Provision

To configure, activate, and maintain your NBN or internet service.

Billing

To process payments, generate invoices, and manage your account.

Communication

To send you service updates, technical notices, and support responses.

Compliance

To comply with legal obligations, such as data retention laws for ISPs.

4. Disclosure of Information

We may disclose your personal information to third parties in specific circumstances, including:

  • Wholesale Providers: NBN Co and upstream carriers to provision your line.
  • Service Providers: IT contractors, payment processors (Stripe), and mailing houses.
  • Legal Requirements: Law enforcement agencies where required by a warrant or subpoena.
  • Credit Reporting Bodies: In the event of payment defaults, subject to notice requirements.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. Your personal data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems.

All sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We do not store full credit card details on our servers.

6. Accessing Your Information

You possess the right to request access to the personal information we hold about you. You can update your contact and payment details instantly via the Member Dashboard. For other requests, please contact our implementation officer at support@peaknet.com.au.

7. Account deletion

If you have created an account with us, you may request deletion of your account and associated personal information. We will process your request in line with the Australian Privacy Principles and applicable law, including any minimum retention periods we must follow for billing, tax, or telecommunications compliance.

Step-by-step instructions (including the email address to use and what to include) are on our dedicated page: Account deletion.

Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

PeakNet Privacy Officer

Email: support@peaknet.com.au

Phone: 1300 606 766