This is a Key Facts Sheet — a short summary of what you get with our NBN broadband plans. For full details (payment terms, support, dispute resolution, etc.) see the Critical Information Summary and Terms & Conditions.
What you get with a Peaknet NBN plan
- Unlimited data — no usage cap on any plan
- Month-to-month — no lock-in contract, cancel anytime
- No setup fee — connection is included (non-standard installations may attract a $300 fee)
- 24/7 phone & online support — Australian-based
- BYO modem — bring any compatible modem/router; we don't supply hardware
Speed & pricing at a glance
All prices include GST. Typical evening speeds (7–11pm peak) may be lower than the advertised tier — see Speed Notes below.
| Plan | Speed (down/up) | Monthly | Available on |
|---|---|---|---|
| Starter 25 | 25/5–10 Mbps | $59.99 | All NBN technologies |
| Basic 50 | 50/20 Mbps | $79.99 | All NBN technologies |
| Standard 100 | 100/20 Mbps | $89.99 | All NBN technologies |
| Fast 500 | 500/50 Mbps | $89.99 | FTTP, HFC only |
| Ultra 250 | 250/100 Mbps | $94.99 | FTTP only |
| Gigabit 1000 | 1000/400 Mbps | $144.99 | FTTP only |
Speed notes
- Speeds shown are the maximum possible. Your actual speed depends on your NBN access technology, the time of day, your modem/router, in-home wiring and how many devices are connected.
- FTTN and FTTC speeds are confirmed only after connection — they're affected by the copper line between your home and the node/curb.
- Fixed Wireless speeds can be affected by weather, terrain and tower load.
- If your address doesn't reach the advertised speed, we'll let you know — and you can move to a lower-tier plan with no penalty.
What it'll cost you
Up-front charges
- Setup fee: $0 (standard installations)
- Non-standard installation: $300 if NBN needs to do extra work at your premises
- Modem: $0 — bring your own (modem must be NBN-compatible)
Ongoing charges
- Monthly plan fee, charged in advance, on the same day each month
- No excess data charges (all plans are unlimited)
- Late payment fee: $5 if your bill is more than 9 days overdue
If you cancel
- No early termination fee — month-to-month plans
- You'll need to return any NBN equipment NBN Co supplied (a $300 non-return fee applies if you don't)
How you pay
- Direct Debit from your bank account (BECS) — covered by our Direct Debit Service Agreement
- Credit Card (Visa, Mastercard, Amex) via Stripe
- We accept Apple Pay and Google Pay at signup where supported by your device
Moving home?
- Relocations are free, subject to NBN availability at the new address
- Your plan may change if the new address has different NBN technology
Support & complaints
Post
Peak Net Pty Ltd
Greenway ACT 2900
Online
peaknet.com.au/enquiriesFull process: Complaints Handling Policy
External dispute resolution — Telecommunications Industry Ombudsman (TIO)
If your complaint is unresolved after 30 days, or you're not satisfied with our proposed resolution, you can contact the TIO for free, independent dispute resolution:
Phone: 1800 062 058 · Web: tio.com.au
Other documents you should know about
- Critical Information Summary — full plan details, pricing, terms
- Terms & Conditions — the legal contract you sign up to
- Privacy Policy — how we handle your personal information
- Financial Hardship Policy — help if you can't pay
- Family Violence Policy — support and account safety
- Direct Debit Service Agreement — if you pay by BECS
- Acceptable Use Policy — what's allowed on our network